Refund & Cancellation Policy

IDSnapper Premium is a one-time annual purchase (not an auto-renewing subscription). After a successful payment we immediately issue you a username and password that unlock premium features for 12 months. There is no automatic renewal and nothing is charged again unless you choose to buy another year.

Pricing: ₹599/year for customers in India and $7.19/year for customers outside India. See our Pricing page for details.

Because premium access is delivered instantly and does not renew automatically, there is no recurring plan to “cancel.” Your access simply ends at the close of the 12-month period unless you renew. You may stop using the service at any time.

We will provide a full refund in the following cases:

• You were charged more than once for the same order (duplicate payment).
• Payment succeeded but premium credentials were never delivered and we could not activate your account.
• A verified technical fault on our side prevents you from using the premium features you paid for, and we are unable to resolve it within a reasonable time.
• Any case where a refund is required by the applicable law of your country.

Requests for the above should be made within 7 days of the payment date.

If you are a consumer in the European Union, United Kingdom, or another jurisdiction that grants a statutory cooling-off period (typically 14 days), you have the right to withdraw from the purchase within that period.

IDSnapper Premium is digital content delivered immediately. By completing the purchase and using the credentials you receive, you expressly request immediate delivery and acknowledge that you lose the statutory right of withdrawal once the service has been fully supplied, to the extent permitted by law. Where the law does not permit this waiver, your statutory rights remain unaffected.

• The premium period has already been substantially used or has expired.
• The request is made after the applicable refund/cooling-off window.
• The issue is caused by factors outside our control (for example, an unsupported device, no internet connection, or violation of our Terms of Service).

This does not limit any non-waivable rights you have under the law of your country.

Email dcybersolution@gmail.com (or message us on WhatsApp) with:

• Your Razorpay Payment ID or Order ID
• The registered phone number / username
• A short description of the issue

Approved refunds are processed back to your original payment method via Razorpay within 5–7 business days. Depending on your bank or card issuer, it may take a few additional days for the amount to reflect in your account.

Questions about this policy? Contact us at dcybersolution@gmail.com or visit our Contact page.